Man and Van Kingston Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Kingston provides man and van and related removal services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Service means any man and van, house move, flat move, office move, collection, delivery, loading, unloading, packing, or related removal service carried out by us.

We, us, our means the operator trading as Man and Van Kingston.

You, your means the customer who books or uses our services.

Goods means all items of any nature that are the subject of the Service.

Premises means any property, building, flat, office, storage unit, or other location from or to which the Service is provided.

2. Scope of Service

We provide man and van services and general removal services primarily within Kingston and surrounding areas. Service availability, timings, and capacity are subject to vehicle and staff availability at the time of booking. We reserve the right to decline or amend any booking request.

Unless expressly agreed in writing, our Service is limited to transport, loading, and unloading of Goods as reasonably required. We do not provide professional disconnection or reconnection of appliances, plumbing, electrical work, or specialist dismantling and reassembly unless specifically agreed.

3. Booking Process

3.1 You may request a booking by contacting us and providing full and accurate details of:

a. Collection and delivery addresses, including any access restrictions

b. The nature and approximate quantity or volume of Goods

c. Any large, heavy, fragile, or high-value items

d. Floor levels, lift availability, and parking arrangements

e. Any special requirements, including time constraints.

3.2 Any quote we provide is based on the information you supply. If that information is incomplete or inaccurate, we may adjust the price, refuse to carry some Goods, or cancel the Service in accordance with these Terms and Conditions.

3.3 A booking is only confirmed when we have accepted your request and provided confirmation of the date, time, and estimated price or charging structure. We may, at our discretion, require a deposit to secure the booking.

3.4 You are responsible for ensuring that someone authorised by you is present at both collection and delivery addresses to direct our staff and sign any relevant documentation.

4. Estimates and Pricing

4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both. The pricing basis will be made clear to you at the time of booking.

4.2 Any estimate is given in good faith based on the information you provide and does not include additional charges arising from:

a. Delays beyond our reasonable control

b. Inaccessible premises, including long carries from vehicle to property

c. Additional items not originally disclosed

d. Waiting times due to keys, paperwork, or third parties

e. Parking charges, tolls, or congestion charges.

4.3 Where a booking is based on an hourly rate, the charging period begins when our vehicle and staff arrive at the agreed collection address and ends when unloading is complete at the final destination, subject to any minimum charge or call-out fee that may apply.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Service. For some bookings, we may require full or partial payment in advance.

5.2 You agree to pay all amounts due using an accepted method of payment, as notified to you during booking or prior to the Service date.

5.3 If payment is not made when due, we may suspend or withhold delivery of Goods until full payment is received. We may also charge reasonable costs for storage and redelivery.

5.4 We reserve the right to charge interest on late payments at the statutory rate from the due date until the date of actual payment, as well as any reasonable costs incurred in seeking to recover unpaid sums.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by contacting us as soon as possible. Any variation is subject to our agreement and vehicle and staff availability.

6.2 If you cancel with at least 48 hours notice before the agreed start time, any deposit paid may be refundable at our discretion, subject to any non-recoverable costs we have incurred.

6.3 If you cancel with less than 48 hours notice, we reserve the right to retain all or part of any deposit and to charge a reasonable cancellation fee, which may reflect:

a. Loss of the booking slot

b. Staff and vehicle costs

c. Any third-party charges.

6.4 If you are not present at the agreed time and address, or if collection or delivery cannot reasonably proceed due to your act or omission, we may treat this as a same-day cancellation and charge the full fee or a reasonable proportion of it.

6.5 We may cancel or postpone the Service due to events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdown, staff illness, or safety concerns. In such cases, we will seek to rearrange the Service at a mutually convenient time. Our liability will be limited to refunding any pre-paid sums for services not provided.

7. Access, Parking, and Your Responsibilities

7.1 You are responsible for ensuring that we have suitable access to the Premises, including adequate parking, clear routes, and any necessary permissions or permits.

7.2 You must arrange and pay for any parking permits or visitor access required. If parking is not available and our staff are required to park at a distance from the Premises, additional time or charges may apply.

7.3 You must ensure that Goods are properly packed, labelled, and ready for transport unless packing services have been expressly agreed. Fragile and high-value items should be clearly identified.

7.4 You must remove any items from lofts or restricted areas unless safe access and adequate lighting are available and we have expressly agreed to handle such areas.

8. Items We Will Not Carry

8.1 We will not carry any Goods that are illegal, dangerous, or unsuitable for transport, including but not limited to:

a. Explosives, weapons, or ammunition

b. Flammable or hazardous substances, including gas bottles

c. Perishable foods or items requiring special temperature control

d. Animals, plants, or live organisms

e. Cash, jewellery, watches, or other valuables of high value

f. Important documents such as passports, deeds, or securities.

8.2 If you include any such items without our knowledge or consent, you do so at your own risk, and we shall have no liability for loss or damage. You will be responsible for any loss, damage, or expense we incur as a result.

9. Liability for Loss or Damage

9.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.

9.2 We are not liable for any loss, damage, or delay arising from:

a. Your failure to pack, secure, or protect Goods adequately

b. Pre-existing damage, wear, or defects in Goods

c. Goods that are inherently fragile or unstable

d. Your failure to provide accurate information about Goods or access

e. Acts or omissions of third parties not under our control.

9.3 We do not accept liability for indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.

9.4 Our total liability for loss of or damage to Goods, whether in contract, tort, or otherwise, shall not exceed a reasonable replacement value of the affected item or items, subject to any evidence of value you provide. We may, at our discretion, repair or replace an item instead of making a monetary payment.

9.5 You must notify us of any apparent loss or damage as soon as reasonably practicable and, in any event, within 48 hours of completion of the Service. Failure to do so may affect our ability to investigate and may reduce or extinguish any liability we have.

9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot be lawfully limited or excluded.

10. Waste and Rubbish Removal

10.1 We are not a licensed waste carrier for general household or commercial waste unless this has been expressly stated and appropriate arrangements have been made in advance.

10.2 We will not remove or dispose of rubbish, refuse, or waste materials except as part of a specifically agreed service and in compliance with applicable waste regulations.

10.3 You must not present general waste, construction rubble, hazardous materials, or other prohibited items as part of a removal unless we have agreed in advance and confirmed that suitable disposal can be arranged.

10.4 Where we agree to remove waste or unwanted items, you confirm that you have the right to dispose of them and that they do not contain hazardous or restricted materials. You remain responsible for any breach of waste laws resulting from inaccurate information you provide.

11. Customer Conduct and Safety

11.1 You agree to treat our staff respectfully and not to engage in any abusive, threatening, or unsafe behaviour. We reserve the right to withdraw our staff and terminate the Service immediately if they are subject to abuse or unsafe conditions.

11.2 For safety reasons, you must not assist with lifting or carrying heavy items unless expressly agreed with our staff on site. Any participation is at your own risk.

11.3 Children and pets must be kept away from areas where our staff are carrying or moving Goods to reduce the risk of accidents.

12. Delays and Events Beyond Our Control

12.1 While we will use reasonable efforts to meet agreed times, arrival and completion times are estimates and may be affected by traffic, weather, road works, or other circumstances beyond our control.

12.2 We are not liable for delays caused by factors outside our reasonable control, including third-party actions, access issues, or your failure to prepare Goods or premises.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Service, you should raise your concerns with us as soon as possible so that we can try to resolve the issue promptly.

13.2 Making a complaint does not remove your obligation to pay for services rendered. Any agreed adjustments or refunds will be dealt with separately after investigation.

14. Data Protection and Privacy

14.1 We collect and use your personal information only as necessary to provide our services, manage bookings, and comply with legal obligations.

14.2 We will take reasonable steps to keep your information secure and will not sell your details to third parties. We may share information with service partners only where needed to deliver the Service.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any variation to these Terms and Conditions will only be valid if confirmed by us in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Service we provide, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or using our Service, you confirm that you have read, understood, and agree to these Terms and Conditions.



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The Best Man and Van Kingston Prices!

To guarantee you get the very best price when booking our man and van services, make sure you get in touch us immediately! When you speak to our customer services team, you can talk us through what you need and we will assess your requirements before sending a team of movers out to help you. You can be sure that you’ll be getting the best prices in KT1 and you’ll no doubt be impressed with our professional moving services and efficient processes. What are you waiting for? Call us today to find out more about man and van Kingston!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kingston Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Cobham Rd
Postal code: KT1 3AE
City: London
Country: United Kingdom

Latitude: 51.4122240 Longitude: -0.2865350
E-mail:
[email protected]

Web:
Description: Good intention and hard work in providing you with expert man and van services in Kingston, KT1 make us being so successful. Hire us now!
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