Terms and Conditions for Man And Van Kingston

These Terms and Conditions set out the basis on which Man And Van Kingston provides moving, transport, collection, and related services to customers. By making a booking, requesting a quote, confirming an order, or allowing work to begin, the customer agrees to be bound by these terms. For the purposes of this document, references to man and van services, the service provider, we, or us mean the company carrying out the service, and references to the customer, you, or your mean the individual or business placing the booking.

These terms are intended to create clear expectations for both sides. They explain how a booking is made, when payment is due, what happens if a booking is cancelled or changed, how liability is managed, and how waste is handled in line with UK law. They should be read carefully before booking any Man and Van Kingston service or related work. If any part of these terms is not understood, the customer should raise the matter before the job begins.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time the booking is accepted will apply to that booking unless a later written agreement states otherwise. Continued use of the service after any update will be treated as acceptance of the revised terms.

1. Booking Process

A booking becomes valid only when we have received sufficient information, confirmed availability, and accepted the job. A request for a quote does not by itself create a contract. We may ask for information such as the collection and delivery addresses, the type and volume of goods, access conditions, required manpower, parking restrictions, timing requirements, and whether any specialist handling is needed. Accurate information is essential because pricing and scheduling for Kingston man and van services depend on the details provided.

If the customer gives incomplete or incorrect information, we may revise the quote, adjust the service, decline the work, or charge additional fees if the error is discovered after the booking is accepted. It is the customer’s responsibility to ensure that the items to be moved are legal to transport, fit for carriage, and properly described. We may refuse to carry items that are unsafe, prohibited, or outside the scope of the booked service.

The customer must ensure that someone over 18 is present at the collection and delivery points unless we have agreed otherwise in writing. Any instructions given at the time of booking should be confirmed clearly, including whether packing, dismantling, reassembly, or waiting time is required. A request for a Man And Van Kingston service may be accepted verbally, by email, by message, or through another agreed method, but the contract is formed only when we confirm acceptance.

2. Service Scope and Performance

We will provide the service with reasonable care and skill and will use appropriate vehicles, equipment, and staff for the agreed job. The exact scope of work will be limited to what was included in the booking confirmation. Unless specifically agreed, we do not provide packing materials, specialist crating, storage, insurance for goods in transit, or removal of fixed fittings. Any extra work requested on the day may be subject to additional charges and availability.

Delivery times are estimates only unless a fixed time has been expressly confirmed in writing. Traffic, weather, access issues, waiting for keys, delays in loading, and other factors beyond our reasonable control may affect timings. We will use reasonable efforts to complete the job within the expected timeframe, but we do not guarantee arrival or completion at any precise time unless we have made a specific written commitment.

The customer must ensure that access routes, lifts, stairs, parking arrangements, and entry permissions are suitable for the job. If access is obstructed or unlawful parking is required, we may suspend work until the issue is resolved or treat the delay as chargeable waiting time. Any item that cannot be moved safely because of size, weight, fragility, or access limitations may be left behind or re-scheduled at our discretion.

3. Payments and Charges

Prices may be based on hourly rates, fixed fees, mileage, labour, vehicle size, or a combination of these factors. Unless stated otherwise, all quotes are inclusive only of the services listed and exclude additional charges such as congestion, parking, tolls, waiting time, extra labour, stair carries, long carries, or specialist handling. Where VAT applies, it will be shown separately or included as required by law.

Payment is due in accordance with the terms stated in the booking confirmation. In many cases, payment may be required in advance, on completion, or by immediate invoice depending on the nature of the job and the customer profile. We may require a deposit to secure the booking. Deposits are normally non-refundable except where we cancel the booking or where the law requires otherwise. Failure to pay on time may result in cancellation of the service, retention of goods until payment is made where lawful, and recovery action for any outstanding sums.

The customer agrees to pay for all reasonable extra costs arising from circumstances caused by the customer, including but not limited to additional waiting time, additional loading or unloading time, return journeys caused by wrong information, and aborted attempts due to inaccessible premises. If payment is made by bank transfer, card, cash, or another accepted method, the customer must ensure the payment clears in full. Any chargeback, reversed payment, or unpaid invoice may be treated as a breach of contract.

4. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is provided and whether we have already allocated staff, vehicle time, or other resources. If the booking is cancelled at short notice, we may charge a proportion of the quoted amount to cover losses and administrative costs. If we have already started travel to the collection point, additional fees may also apply.

If the customer is not ready at the agreed time, or if access, parking, or permission problems prevent us from starting or completing the job, we may charge waiting time, abortive attendance fees, or a rebooking charge. Where delays exceed a reasonable period, we may treat the booking as cancelled by the customer. Any goods already loaded will only be unloaded or redelivered once outstanding charges are paid, subject to applicable law and safety requirements.

We reserve the right to cancel or reschedule a booking if we are unable to provide the service due to vehicle breakdown, staff illness, unsafe conditions, severe weather, legal restrictions, or other circumstances beyond our control. In such cases, we will seek to offer an alternative date or a refund of sums paid for the unavailable service, but we will not be responsible for indirect losses caused by the change. This applies equally to Man And Van Kingston jobs and to any related transport work.

5. Liability and Risk

We will take reasonable care of goods in our possession, but the customer remains responsible for ensuring that items are properly packed, secured, and suitable for transport unless we have agreed to pack them ourselves. Fragile items, antiques, electronics, glass, artwork, and similar goods should be protected appropriately. Where items are not packed by us, we do not accept responsibility for damage resulting from inadequate packaging, inherent weakness, or items shifting during normal transport.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of opportunity, loss of business, or emotional distress. If we are found liable for loss or damage to goods, our liability will be limited to the lower of the repair cost, replacement cost, or the value declared in writing and accepted by us, unless a higher liability is required by law.

The customer must remove or secure any item of high value, sentimental value, or confidential information before the service begins unless those items are specifically included in the booking. We are not responsible for cash, jewellery, documents, or other valuables unless we have expressly agreed to carry them and have confirmed this in writing. The customer should also ensure that disconnections and reconnections of appliances are carried out safely and by qualified persons where required.

6. Waste, Disposal, and Environmental Compliance

Where the service includes waste removal, disposal, or clearance, the customer must provide an accurate description of the waste type and quantity. We will only collect and transport waste that can lawfully be handled under UK waste regulations. This includes compliance with the Environmental Protection Act 1990, the Duty of Care requirements, and any applicable local authority or national rules. We may request photographs or further details before accepting a clearance job.

We do not accept hazardous waste, asbestos, chemicals, medical waste, gas bottles, biohazards, or any item requiring specialist licensing or treatment unless we have expressly agreed otherwise and are legally permitted to do so. The customer must not mix prohibited waste with general waste in a way that creates risk or breaches regulatory requirements. If restricted items are discovered during collection, we may refuse them, leave them behind, or charge additional costs for lawful handling where permitted.

The customer acknowledges that waste must not be described inaccurately as general rubbish if it includes commercial waste, electrical equipment, recyclable materials subject to special treatment, or items with traceability requirements. If we reasonably believe waste has been misdescribed or unlawfully presented, we may suspend the job and notify the customer. Any fine, charge, or loss resulting from false description or unlawful disposal instructions will be the customer’s responsibility.

7. Customer Obligations

The customer must ensure that all goods are ready for collection, safely accessible, and lawfully transferable. Items should be disconnected, defrosted, emptied, and prepared if that is necessary for safe handling. We may decline to move items that are leaking, infested, damaged in a way that creates risk, or likely to cause contamination. The customer is responsible for obtaining any required permits, permissions, or building approvals unless we have agreed to arrange them.

The customer must inform us in advance of any stairs, lifts, narrow access points, weight restrictions, or other conditions that may affect performance. If the customer requests us to lift, carry, or load unusually heavy items, they must disclose this at the booking stage. We may refuse to move items that exceed safe manual handling limits or that would expose our team to unacceptable risk. For health and safety reasons, our staff may stop work if conditions become unsafe.

If the customer or a third party assists with loading or unloading, they do so at their own risk and under the customer’s supervision. We are not responsible for injury or damage caused by individuals not employed or authorised by us. The customer also agrees not to request any unlawful act, dangerous practice, or breach of transport, parking, or waste rules during the course of the service.

8. Complaints, Claims, and Legal Matters

Any complaint about the service should be raised as soon as reasonably possible so that we can investigate the issue. The customer must provide relevant details, including the date, the nature of the problem, and supporting evidence where available. Failure to notify us promptly may limit our ability to assess the matter fairly. We may ask to inspect the goods, packaging, or site conditions before accepting any claim.

Claims for damage or loss must be made within a reasonable time and, where possible, before the goods are unpacked or repaired. The customer must not dispose of damaged items without giving us a fair opportunity to review them. Any claim will be considered in line with these terms, the facts of the booking, and applicable UK consumer and contract law. Nothing in these terms affects any rights that cannot legally be excluded or restricted.

These Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless the customer is entitled to bring proceedings elsewhere under mandatory law. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. This includes all provisions relating to booking, payment, cancellation, liability, waste compliance, and governing law. These terms form the full agreement between the parties for the relevant service unless expressly varied in writing by authorised agreement. The fair and lawful operation of Man and Van Kingston services depends on accurate information, timely payment, and cooperation from both sides.